updated as of: March 31, 2015
last author: Andy Theuninck
The latest documentation can be found on the Project Wiki. The information below may be out of date.
This is the master list of product and price related management. We're going to reference the price change page a whole lot, so to get there: Click Item Maintenance in Fannie's left hand menu.

How do I add an item to POS?

Go to the price change page. Enter your item's UPC. Leading zeroes are not necessary. At minimum, enter a description and price, then select a Dept (department). All other fields are optional. Click Create Item. Tax and foodstamp status is assigned automatically based on department.

That's tedious. How do I import a bunch of items?

There's a preliminary tool for this. Go to http://your-server/fannie/item/import/. Upload a CSV file containing UPCs, descriptions, and prices for your products. Optionally, department numbers can be included. Including departments is highly recommended. Editing departments one product at a time will be tedious and that's what we're trying to avoid here.

How do I add two items with the same UPC?

This is not allowed.

How do I change an item's price?

Go to the price change page. Enter your item's UPC. Alter the Price field. Click Update Item.

How do I find an item without the UPC?

Go to the price change page. Enter part of the item's description. This will list all item's with a matching description. Click on the one that you want. If only one item has that description, it'll skip straight to editing that item.

Why isn't my item the same price at all lanes?

There are a few possibilities. First, go to the price change page and look up the item. Now scroll down to the Lane Status section.

Why does the item I entered say "not found" at the lanes

First look up the item on the price change page and scroll down to the lane section. If any lanes are missing or show incorrect information, see the above question why isn't my item the same price at all lanes to resolve problems, then click Update Item to re-send it to the lanes.

If lane status appears correct, the next mostly likely issue is check digits (or lack thereof). Write down the exact UPC shown on the lane's item not found error. The item must be entered with this exact UPC. If your scanner includes check digits, include check digits in Fannie. If your scanner omits check digits, omit them in Fannie. EAN-style barcodes cause the most problems here as the check digit is harder to identify.

Why does an item ring up with "w/ volume adjust" messages?

A volume price scheme may have been added accidentially. Look up the item on the price change page. Click the Price drop down and choose Volume Price. Delete any entries here and uncheck the checkbox, then click Update Item.

How do I put an item on sale?

Create a sales batch and add the item, or simply add it to an existing batch. If it needs to go on sale immediately, use the Force Batch option. See Sales Batches for more details.

How do I take an item off sale?

First look up the item on the price change page. Examine the green Sale Price row to find out which batch the item is in. Then go to that batch and delete the item. You may need to return to the price change page and re-submit the item to make the change immediate.

Why does an item show a message about not being for sale?

It's likely not marked InUse. It's a soft error that cashiers can bypass, but to remove the warning look up the item on the price change page, check InUse under Extra Info, then click Update Item.

Why is the lane saying "place item on scale"?

The item is marked as sold by weight. Look up the item on the price change page, then uncheck the Scale box and Update Item.

Why isn't the lane weighing an item?

The item is not marked as sold by weight. Look up the item on the price change page, then check the Scale box and Update Item.

How do I enter variable-weight, pre-stickered items such as from a Hobart deli scale?

First, set your scale to use UPC prefix "2" and include the price in the UPC rather than the weight. This is generally the default anyway. Now, examing a sticker UPC, the first digit should be 2. The next five digits are the item number, and the five digits after that are the price. Last is the check digit (note: if you're not omitting check digits, this feature probably doesn't work). Go to the price change page. Enter the first six digits of the the sticker UPC followed by five zeroes. For example, an item with sticker UPC 21234500199 (plus check digit) should be entered as 21234500000. Entering a price is largely optional, but otherwise the settings work like any other item.

How do I put a variable-weight, pre-stickered item on sale?

If the item is stickered by count rather than by weight, just enter it into a sales batch normally, with the UPC adjusted as listed in the above question.

If the item is stickered by weight, you need to make a couple adjustments. Look up the item on the price change page. Make sure the price field is set to the item's regular, non-sale price. This is used at check-out time to calculate how much the item weighs which affects sale price. Also make sure the Scale box is checked. With these two settings correct, click Update Item, then go add the appropriate UPC and sale price-per-weight in a sales batch.

How do I ensure an item is not discounted?

If you use transaction-level discounts, like 5% off an entire transaction, some items may need to be included such as loss-leaders, gift cards, or equity. To exclude an item from this type of discount, look it up on the price change page and check the NoDisc box. Then Update Item.

How do I require the cashier to enter a quantity for an item?

This feature is typically used with product PLUs that aren't weighed. Look up the item on the price change page, then check the QtyFrc box. Click Update Item.

How do I pull price updates from a spreadsheet my vendor sent?

That needs a longer answer.